Following an update to our website if you have created an account prior to December 2020 you will be required to create a new account during checkout on your next order.
If you require assitance with an order prior to December 2020 please contact us and we will be happy to help.
Free Standard Delivery within 3 Working Days
Using our specialist delivery partner all orders on our free Standard Delivery service placed before 3pm will be dispatched the same working day (subject to stock availability). We do not deliver or dispatch at weekends or Bank Holidays. Any orders placed after 3pm on Friday and over the weekend will be dispatched Monday for delivery from Tuesday. All deliveries are carried out by a third party courier not Alpha Batteries. We enjoy a success rate of 96% of orders arriving on time and whilst we do everything we can to avoid delays, invariably couriers can have delays with factors beyond our control; if and when we become aware of a delay regarding your delivery we will endeavour to inform you as soon as possible. If we have any unexpected stock delay issues you will be contacted on the day of purchase to inform you of such delays.
Our free standard delivery service covers most UK postcodes with the following exceptions:
AB, BT, GY, HS, IV, IM, JE, KA, KW, KY, PA, PH, ZE
The following Postcodes can only be sent on a 3-5 working day service and will incur a £3.99 per total order surcharge:
AB, BT, IV, KA, KW, KY, PA, PH
Express Next Working Day Delivery
Using our specialist delivery partner all orders placed with the paid express delivery option before 3pm will be dispatched the same working day for next working day delivery (subject to stock availability). We do not deliver or dispatch at weekends or Bank Holidays. Any orders placed after 3pm on Friday and over the weekend will be dispatched Monday for delivery Tuesday. All deliveries are carried out by a third party courier not Alpha Batteries. We enjoy a success rate of 96% of orders arriving next working day and whilst we do everything we can to avoid delays, invariably couriers can have delays with factors beyond our control; if and when we become aware of a delay regarding your delivery we will endeavour to inform you as soon as possible. If we have any unexpected stock delay issues you will be contacted on the day of purchase to inform you of such delays.
Delivery times can not be guaranteed and in the unlikely event of a failed next working day service the surcharge can be refunded.
Our Express Next Working Day Delivery covers most UK postcodes with the following exceptions:
AB, BT, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, ZE
We are unable to ship to the following post codes on any service but may be able to obtain a quote:
GY, HS, IM, JE, ZE, Ireland.
Alpha Batteries bears no responsibility for whatsoever for loss occurred due to late or failed deliveries.
Delivery times can not be guaranteed.
Tracking Your Delivery
You can track your delivery through our specialist couriers. Once your parcel has left us it will be scanned for delivery, overnight you should receive an email via the address provided to us when making your order containing a link to tracking information. Should you wish to contact us regarding your delivery please call our dedicated tracking team on 01706 356 356 selecting option 2. We cannot contact couriers directly at weekends however we can send them an email to chase the next working day.
Delivery of Goods
All of our batteries are securely packed to avoid damage but please do not sign for goods if your delivery shows evidence of damage as we will not be able claim on your behalf in such instances. Your parcel can be left in a safe place by the couriers if you leave a signed note instructing them to do so. Please note that we can not be liable for theft of parcels if you provide alternative delivery instructions.
Take care to unpack your battery outside away from carpets and clothing, Alpha batteries or our delivery partner can not be responsible for any damage occurred after successful delivery. Your invoice and warranty will be supplied in your parcel please keep these documents for future records. That's it! Your battery is supplied tested, fully charged and ready to fit!
Further Questions Regarding Delivery?
If you have any further questions regarding your delivery please don't hesitate to get in touch.
Pay by Card or PayPal
It couldn't be easier to complete your order at Alpha Batteries - you can select from traditional debit and credit card payment options, all handled safely and securely via Braintree, or checkout using your PayPal account instead.
Order via Telephone
Our entire website is secured by SSL encryption so you can be confident in your purchase, but don't worry, if you'd rather place your order over the telephone you can do that too! Just give us a call on 01706 356 356 and we'll be happy to help.
0% Interest Free Credit
Why not spread the cost of your purchase by taking advantage of our 0% interest free credit options offered by Klarna? And don't forget you might also have other options available via PayPal which you can take advantage of on checkout.
We've teamed up with Klarna to bring you two new ways to pay for your order - Buy Now Pay Later, which allows you 30 days to pay with no interest or fees, and payment via 3 Interest Free Installments, which splits your order into three smaller payments - you pay the first installment on checkout with two subsequent payments made in 30 and 60 days time. You can find more information about these options via Klarna. It couldn't be easier - just select the Klarna option that suits you at checkout and they'll do the rest.
With PayPal Credit you have a number of options to spread the cost of your order depending on your eligibilty. This can include Buy Now Pay Later, 0% introductory offers and standard credit card style interest rates. This is offered entirely via PayPal and you can find more details on their PayPal Credit page. Just select PayPal on checkout to take advantage of this option.