Do you have a question? Hopefully you'll find the answer in our FAQ, but if you can't find the answer you're looking for just get in touch and we'll be more than happy to help.
Do you have a question? Hopefully you’ll find the answer in our comprehensive FAQ covering those questions we’re asked the most. If you can’t find the answer you’re looking for below just get in touch and we’ll be more than happy to help.
Will my battery arrive ready to fit?
Yes! All our products arrive filled with acid, fully charged and ready to go. If you need any help regarding fitting your battery just contact us.
Your online battery finder suggests a different battery to the one I currently have, what should I do?
Our battery finder is a guide only and it is compiled from data supplied directly by the battery manufacturers who themselves have an accuracy rate of around 90%. Please check the current battery type fitted before ordering, in some cases you may find an incorrect battery may already be fitted to your vehicle. Another area we always recommend to check is the size of the battery tray. Should you have any concerns please don’t hesitate to contact us and we’ll be able to assist you with your order.
Will I lose data and radio codes when changing my battery?
All vehicles are different. Most batteries can be changed without any loss of data or radio codes however we strongly suggest checking your vehicle hand book for advice.
What if I’ve ordered the wrong battery or the one I’ve ordered does not fit?
Our online battery finder is a guide only, please check your selection before ordering to avoid such problems. Should you need to request an exchange or refund please get in touch with us to arrange this within 30 days of placing your order.
How do I look after my battery?
Different batteries have different requirements, check out our Battery Maintenance Guide for detailed maintenance information across our whole range.
What do I do if I suspect my battery from you is faulty?
All our products leave us following a comprehensive test, fully charged and are ready to fit to ensure your experience is a good one. In the unlikely event that you do receive a faulty battery we will need a test report with the battery in a fully charged state. A flat or partly charged battery can not be fault tested. Please do not hesitate to contact us if you have any queries regarding fault testing.
What does my warranty actually cover?
Each product is different and may be covered by different warranty terms. For full details please visit our Warranty Information section.
How long will it take to deliver my order?
We offer different delivery options based on your postcode. For full details please visit our Delivery Information section.